WHAT WE DO
Third-Party Ethics Helpline (Whistleblower Hotline)
Integrity Matters Whistleblower Hotline creates an open atmosphere that encourages employees to red flag internal ethics and compliance issues without any fear of retaliation. With these timely alerts, raised internally, your senior management is able to deal with incidents internally and protect employees, business interests and reputation.
Our Whistleblower Hotline Service Includes:
24×7 Ethics Helpline
Our 24×7 Ethics/Whistleblower Helpline operationalizes your Code of Conduct and Whistleblower Policy by offering an independent multi-channel interface to your employees for reporting unethical conduct / malpractice they may see around them.
Case Management System
An integrated web based Case Management System helps your leadership respond to the reports as per your internal process and automate the tasks of your Ethics / Whistleblower Committee.
Our comprehensive Communications & Publicity Campaign includes custom designed posters, wallet cards, engaging animated videos, employee town-halls and much more. It effectively builds people’s trust and confidence in your Ethics Program.
Making it Work
We do not just implement a helpline, but also work with you throughout the year to ensure its effectiveness (i.e. meet or exceed benchmarks) which increases utility / RoI of the system for you as the client.
Data Security & Privacy
Integrity Matters’ achievement of the prestigious ISO/IEC 27001 certification and our compliance with the EU General Data Protection Regulation (GDPR) points up our commitment to making good on customer promises from a data security and privacy standpoint.
Highly Responsive Service
We offer in-person consultation and stay engaged with you and your business to ensure program success with a highly responsive client service.
By the Numbers:
Calls answered within 6 seconds
Average talk time
Our Professional Services Include:
Internal Investigations TrainingDo you ever feel that your team is not very comfortable or knowledgeable in investigating allegations of employee misconduct? Our training program on Conducting Effective Internal Investigations can help. It is packed with practical tools, tips, techniques and role play exercises to improve your investigative skills.
Ethics Program DiagnosticsOur Ethics Program Assessment evaluates the elements of your ethics program in light of your Code-of-Conduct, policies, leadership practices, best practices etc. Findings from the diagnostics will help you identify gaps and subsequently develop a plan to re-frame your program for years to come.
“What we learn with pleasure we never forget.” – Alfred Mercier
Traditional click-through information and quiz courses miss the ingredients for employees to relate to them, internalize the information, and apply it. Our approach on the other hand creates an engaging learning experience that leverages the power of scenarios and advanced animation to impart learning that will stick and get applied at work.
Learning Management System
FULLY MANAGED ENTERPRISE CLOUD LMS
Fully managed by our Gold Helpdesk
No hardware/ software or IT resources
Custom branded for your organization
Trusted by leading organizations
Avg. revenue lost to internal malpractice
Sources of detection
- Tip-offs 53.1% 53.1%
- Internal Audit 21.9% 21.9%
- Management Review 9.4% 9.4%
- By Accident 4.2% 4.2%
- Other 11.3% 11.3%
Tip-offs communicated anonymously
Reports by issue type
- HR Related (harassment, discrimination etc.) 60% 60%
- Business Integrity (vendor issues, CoI etc.) 18% 18%
- Misappropriation or Misuse of Assets 7% 7%
- Financial Misconduct 2% 2%
- Others 13% 13%
COMPANY WE KEEP